Blue Cross benefits through UBCM
Sparwood had been experiencing significant issues with the management of our benefits through Blue Cross.
Firstly, we are finding the management of STD and LTD claims to be lacking. As the employer we are not receiving updates on the status of claims, employee return dates, claim extensions etc.
Secondly, we are experiencing significant billing issues, where a number of employee's coverage has been cancelled (incorrectly) backdated to 2014, and we received a huge credit on our account. The online system is showing these employees are covered, as should be, as no changes to their status was requested.
These matters have been raised with UBCM and Blue Cross, but I'm not receiving timely responses.
I'd like to hear if other municipalities are experiencing issues with Blue Cross too.